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Shipping policy

NZ ORDERS & DELIVERIES

Our aim is to get your purchase shipped to you as quickly as possible, so we’ll make every effort to process your order quickly. When the product is in stock and you order from our website before 1pm on any business day you can expect your delivery in 1-3 business days (please allow an extra 2 business days for rural delivery).

If you place an order after 1pm on a business day or over a weekend/public holiday you can expect to receive your items anywhere within 2-4 business days of placing your order (please allow an extra 2 business days for rural delivery).

For rural delivery, please allow an additional 2 business days for delivery. Once your order has been dispatched, you’ll receive an email from us with the tracking number for delivery.

Online orders can be shipped anywhere in New Zealand, with the exception to islands including the Chatham Islands, Waiheke Island, Great Barrier Island and Stewart Island. If you live in any of these areas, please contact us so we can see if it is possible to ship to you and get a delivery cost.

Delivery charges will vary depending on the item and location of delivery.


INTERNATIONAL ORDERS & DELIVERIES

International shipping is only available to Australia, and only on some of our products, please check the individual products to see if shipping outside of New Zealand is available. Please enquire with us if you would like to check if we can deliver a product to your location outside of New Zealand.

International Delivery Times are approx. 5-14 days tracked unless otherwise stated.

We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions.

Taxes and duties will be collected by the receiving country on international orders. You, the customer is responsible for these charges.


INSTORE PICK-UP

Products may be picked up from our store upon presentation of valid New Zealand photographic ID and an order number that was presented on your purchase email. Please ensure that the person you have named to pick-up the order shows one of the following forms of ID:

  • New Zealand Driver's licence
  • Passport
  • 18+ card